What Is Business Process Mapping?

Business process mapping is a framework used to create visual representations of work processes. Business process maps show the relationship between the steps and inputs to produce an end-product or service.

What is a process?A process is a series of actions or steps taken to achieve a product or service outcome.  

Business process mapping promotes transparency, not only for those within the company but for all stakeholders, especially those involved in compliance.  We will use a Four Fields Mapping tool to document the Business Processes.  

Four Fields Mapping

Four Fields Mapping is a tool to follow a document and its experience through the process rather than the people or individual process steps.  

4 defined fields are used on the process-mapping template: 

  • Process stakeholders / team

  • Process phases / steps

  • Process flow / activities

  • Process procedures / resources 

How to

1. Select the process to map

2. Visual - map the process

3. Document the process map

4. Department review 

5. Cross function review

6. Implementation

7. Finalise the process map